Refund policy

BRYNOR Return and Refund Policy

Last updated: July 18, 2026

We want you to feel confident when shopping with BRYNOR. If you are not fully satisfied with your order, you may request a return within 14 days after delivery.

Return eligibility

To be eligible for a return, the item must be unworn, unused, unwashed, with tags attached, and in its original packaging. Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

How to start a return

To start a return, contact us at support@brynor.co with your order number and the reason for return. If your return is accepted, we will send you return instructions and the return address by email.

Return shipping

Customers are responsible for return shipping costs for size, fit, or preference-based returns, unless the item is defective, damaged, or incorrect.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can review the issue.

Exchanges

Exchanges depend on stock availability. If the requested item or size is unavailable, we may offer a refund or store credit.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

For customers in the European Union, you may have a 14-day right of withdrawal under applicable consumer laws.